Effective Date: 5 March 2026
Last Updated: 5 March 2026

 

Narrative Ops (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website or use our services.

 

1) Who we are
Narrative Ops is operated by:
Vivek S Nair (doing business as “Narrative Ops”)
Address: Pranavam House, S P Iyyer Road, Thalayazham, Vaikom, Kottayam -686607, India
Email: hello@narrative-ops.com
Website: narrative-ops.com

 

For the purposes of applicable data protection laws (including India’s Digital Personal Data Protection Act, 2023), we act as the Data Fiduciary for personal data we collect and process.

 

2) What data we collect
A) Data you provide
•    Name, email, phone number
•    Company name, role, website URL
•    Information you submit via forms, email, or messages

•    Project details shared for delivery (examples: copy, screenshots, docs, positioning notes)

 

B) Payments (Razorpay)
If you purchase a service, payments are processed by Razorpay. Razorpay may collect and process payment instrument details (example: UPI, card, netbanking) and transaction identifiers as part of the payment flow. We typically receive confirmation and limited transaction details (example: amount, date, payment status, reference ID).

 

We do not intentionally store full card details on our servers.

 

C) Automatically collected data
•    IP address, browser type, device information
•    Pages visited, referring URLs, timestamps
•    Cookies or similar technologies (see Section 7)

 

3) How we use your data
We use personal data to:
•    Deliver services you request or purchase (example: teardowns, audits, consulting deliverables)
•    Communicate about delivery, support, and service updates
•    Process payments, prevent fraud, and maintain transaction records
•    Improve our website, offers, and customer experience
•    Send marketing communications where permitted, with an opt-out option

 

4) Legal basis for processing
Depending on context, we process personal data based on:
•    Your consent (example: when you submit a form)
•    Performance of a contract (example: delivering a paid service)
•    Compliance with legal obligations (example: accounting and tax requirements)
•    Legitimate interests (example: improving services, preventing misuse), where applicable

 

5) How we share your data
We may share personal data with:
•    Razorpay for payment processing
•    Service providers that help run our operations (example: hosting, email delivery, analytics, security), only to the extent necessary
•    Authorities or legal entities where required by law or to protect rights and safety

 

We do not sell your personal data.

 

6) Data retention
We retain personal data only as long as needed for:
•    Service delivery and support
•    Legal, accounting, and tax requirements
•    Dispute resolution and enforcement of agreements

 

Retention duration depends on the data type and applicable requirements.

 

7) Cookies and analytics
We may use cookies or similar technologies to:
•    Keep the site functioning properly
•    Understand website traffic and usage
•    Improve performance and conversions

 

You can control cookies through your browser settings. Disabling cookies may impact site functionality.

 

8) Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

 

9) Your rights and choices
Subject to applicable law, you may request to:
•    Access your personal data
•    Correct inaccurate or incomplete data
•    Withdraw consent (where processing relies on consent)
•    Request deletion (where applicable)
•    Raise a grievance or complaint

 

To exercise these rights, email: hello@narrative-ops.com

 

10) International transfers
If we use tools or service providers that process data outside India, your data may be transferred and processed in other countries. We take reasonable steps to ensure appropriate safeguards.

 

11) Third-party links
Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies directly.

 

12) Children’s privacy
Our services are not intended for individuals under 18, and we do not knowingly collect personal data from children.

 

13) Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

 

14) Contact and grievance details
For questions, requests, or grievances related to privacy:
Grievance Contact: Vivek S Nair
Email: hello@narrative-ops.com